Terms of Service

Effective Date: 13 October 2024

1. Acceptance of Terms

Welcome to Thinking Forword. By accessing or using our website located at www.thinkingforword.com (“Site”) or any of our services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree with any part of these Terms, you must not use the Site or services.

2. Changes to the Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and the “Effective Date” will be revised accordingly. Continued use of the Site after changes constitutes acceptance of the updated Terms.

3. Use of the Site

You agree to use the Site and services only for lawful purposes and in a way that does not infringe upon the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Site.

4. Intellectual Property

All content on the Site, including text, graphics, logos, icons, and images, is the property of Thinking Forword or its content suppliers and is protected under applicable copyright and trademark laws. No content may be copied, republished, or used for commercial purposes without our prior written consent.

5. Account Registration

To access certain features, you may be required to register for an account. You agree to provide accurate, complete information and maintain the security of your login credentials. You are responsible for all activity that occurs under your account.

6. Payment and Fees

Some services require payment. By using these services, you agree to pay all applicable fees listed on the Site. We reserve the right to modify pricing at any time. All applicable taxes are the responsibility of the user.

7. Refund Policy

All payments are final and non-refundable unless otherwise agreed upon in writing or as required by law. For more information, please refer to our Refund Policy.

8. Service Availability and Downtime

We aim to provide reliable and continuous service, but you acknowledge that temporary interruptions may occur due to factors beyond our control. This includes scheduled maintenance, technical issues, and third-party provider outages.

Important Notice: Our AI chatbot services depend on third-party infrastructure, including OpenAI’s platform and external hosting providers. While we aim for high availability (targeting 99.9% uptime), Thinking Forword does not control these external systems and cannot guarantee uninterrupted access.

We shall not be liable for any damages or losses resulting from service downtime or unavailability.

9. Termination

We may terminate or suspend your access to the Site or services at any time without notice if you breach these Terms or for any other reason at our discretion.

10. Limitation of Liability

To the maximum extent permitted by law, Thinking Forword and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or services. Our total liability shall not exceed the amount you have paid for services in the previous six months.

11. Disclaimer of Warranties

All services are provided “as is” and “as available.” We do not guarantee that the Site or chatbot will be uninterrupted or error-free, or that any defects will be corrected. Use of the Site and chatbot is at your sole risk.

12. Indemnification

You agree to indemnify and hold harmless Thinking Forword, its directors, employees, and affiliates from any claims or damages resulting from your use of the Site, your violation of these Terms, or your infringement of any rights of a third party.

13. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Northern Ireland. You agree to submit to the exclusive jurisdiction of the courts located in Belfast for any disputes arising from or related to these Terms.

14. Third-Party Links

Our Site may contain links to third-party websites or services not owned or operated by Thinking Forword. We have no control over and assume no responsibility for their content, terms, or privacy practices. Use third-party sites at your own risk.

15. Contact Information

For questions regarding these Terms, please contact us at:

Thinking Forword
19 Rhanbuoy Gardens, Holywood, Bangor, BT18 0GA
📞 +44 7958 787 464
📧 info@thinkingforword.com