UK’s Leading AI Assistant Platform
Sector-tailored AI solutions built for UK organisations. GDPR-first, data-sovereign, and designed to save your team 5-10 hours per week while improving service quality.
Why Choose Thinking ForWord?
Built for UK
GDPR-first, UK-hosted by default. Your data never leaves the UK unless you choose.
No Hidden Risk
We never store chats unless you opt to. Your staff and clients stay in full control.
Sector-Tailored
Not one-size-fits-all. Trained on your policies, workflows, and industry language.
Complete Suite
Website engagement, staff training, and knowledge management in one platform.
Proven Impact
Cuts repetitive queries, improves morale, and lets teams focus on high-value work.
Future-Ready
40+ languages, accessibility features, scalable from one user to enterprise-wide.
Proven Results for UK Organisations
Choose Your Solution
Customer Engagement
AI-powered website chat that understands your content and guides visitors to success with sector-specific knowledge.
Staff Knowledge Hub
Internal AI assistant that provides instant access to policies, procedures, and organisational knowledge with complete data control.
HR Assistant AI
Enterprise-grade HR assistant with GDPR compliance, role-based access, and policy-only safe mode. Answers employee questions instantly while signposting to humans when needed.
Learning & Development
Comprehensive training platform with AI tutoring, assessment tools, and progress tracking for structured learning programmes.
HR Assistant AI Solutions
Save your HR team 5-10 hours weekly with GDPR-compliant AI that answers employee questions instantly, maintains UK data sovereignty, and escalates to humans when needed.
Starter
Essential HR assistant for small UK businesses with up to 10 employees seeking professional HR support.
- AI HR assistant (unlimited queries)
- Knowledge base (50 articles)
- Employee self-service portal
- Time-off & absence tracking
- Role selector (Employee/Manager/HR Admin)
- 40+ language support with auto-translate
- Text-to-speech on all responses
- Voice transcription (speech-to-text)
- 3 admin users
- Basic GDPR compliance tools
- Email transcript & download chat
- Email support (48-hour)
Professional
Advanced HR automation for growing businesses requiring document processing and analytics.
- Everything in Starter
- Unlimited knowledge base articles
- Document version control
- Knowledge approval workflows
- Manager self-service delegation
- Custom role boundaries (5 role types)
- Quick prompt buttons (6 per assistant)
- PDF & Word document upload
- Image analysis (GPT-4 Vision)
- Web search with source citations
- Privacy-first analytics dashboard
- 10 admin users
- Priority email support (24-hour)
Business
Enterprise features with UK data residency and compliance depth for established organisations.
- Everything in Professional
- UK data residency guarantee
- ISO 27001-compliant infrastructure
- Cyber Essentials aligned
- Audit logging & compliance reporting
- DSAR automation (Subject Access Requests)
- Knowledge base audit trail
- Policy-only safe mode
- Prompt injection protection
- Advanced GDPR controls (retention rules)
- Consent management system
- Dedicated Customer Success Manager
- 99.5% uptime SLA
- Unlimited admin users
- Priority phone support
Enterprise Solution
Fully tailored HR AI for large organisations, public sector, and regulated industries
Investment
Typical Range:
250 employees: ~£1,500/month
500 employees: ~£2,500/month
1,000+ employees: Contact for volume pricing
Enterprise Capabilities
- Everything in Business
- NHS DSPT compliance support
- G-Cloud framework aligned
- Multi-site/multi-entity deployment
- Custom knowledge base training
- Unlimited custom role configurations
- Custom logo & branding per site
- Mobile fullscreen mode
- Text size adjustment controls
- Dedicated UK-based support team
- 99.9% uptime SLA with penalty clauses
- Quarterly business reviews
- Priority feature roadmap input
ROI & Time Savings
- 5-10 hours saved per HR staff weekly
- 75% reduction in repetitive queries
- Instant 24/7 employee self-service
- Reduced compliance risk
- Scalable without HR headcount growth
- £3,107+ annual value per HR user
Customer Engagement Solutions
Transform your website visitors into satisfied customers with AI that understands your sector and speaks your language.
Professional
Essential AI engagement for growing businesses seeking professional online presence.
- Up to 10 pages indexed
- GPT-4 powered responses
- UK data hosting
- Monthly content sync
- Session memory
- Basic customisation
- Email support
- GDPR compliant
Business
Advanced engagement platform with multilingual support and enhanced analytics.
- Up to 30 pages indexed
- Advanced AI conversation flows
- Sector-specific training
- Multilingual support (5 languages)
- Weekly content sync
- Custom branding & themes
- Advanced analytics
- Priority support
- WCAG accessibility features
Enterprise
Comprehensive solution with unlimited content capacity and enterprise-grade features.
- Up to 100 pages indexed
- Custom AI model training
- Real-time content streaming
- 40+ language support
- Daily content sync
- White-label options
- Advanced analytics & reporting
- API integrations
- Dedicated account manager
- 99.9% uptime SLA
Custom Enterprise Solution
Fully tailored customer engagement solution designed for your organisation
Investment
Enterprise Capabilities
- Unlimited pages on one site
- Custom model fine-tuning
- Multi-brand configurations
- Priority inference processing
- Real-time synchronization
- 24/7 security monitoring
Dedicated Support
- Customer Success Manager
- 24/7 Priority Phone Support
- Custom Implementation Team
- Quarterly Business Reviews
- Priority Feature Roadmap
Staff Knowledge Hub Solutions
Empower your team with instant access to organisational knowledge, policies, and procedures.
Individual
Personal AI assistant for individual professionals managing their knowledge.
- 1 user licence
- Up to 10 documents/pages
- GPT-4 intelligent responses
- Full-text content search
- UK data hosting
- Monthly usage metrics
- Email support
- GDPR compliant
Team
Collaborative knowledge platform for small teams and growing businesses.
- 2-4 user seats
- Up to 50 documents/pages
- Session memory management
- Keyword highlighting
- Webhook support
- Session duration analysis
- IP rate limiting
- Priority email support
Business
Advanced knowledge management platform for scaling organisations.
- 5-10 user seats
- Up to 200 documents/pages
- Advanced conversation threading
- Contextual follow-up suggestions
- Internal systems API
- Team-level performance analytics
- Data export capabilities
- GDPR-ready data controls
- Live chat support
Custom Enterprise Solution
Bespoke knowledge management architecture designed for your organisation
Investment
Enterprise Capabilities
- Unlimited user licences
- Unlimited document capacity
- Custom AI model fine-tuning
- Semantic vector search
- Microsoft Word/PDF processing
- Enterprise SSO integration
- Custom HR/IT system APIs
- Real-time analytics dashboard
Dedicated Support
- Customer Success Manager
- 24/7 Priority Phone Support
- Custom SLA Agreements
- Quarterly Business Reviews
- Priority Feature Roadmap
Learning & Development Solutions
Transform your training programmes with AI-powered learning platforms.
Foundation
Essential learning platform for training providers starting their digital journey.
- Up to 2 training modules
- YouTube integration (2 videos/module)
- GPT-4 “Ask the Instructor”
- Interactive quiz integration
- Public module access
- Module engagement tracking
- Custom color theming
- UK data hosting
- Email support
Professional
Comprehensive learning ecosystem with advanced features for established organisations.
- Up to 10 training modules
- YouTube integration (5 videos/module)
- Advanced AI tutoring with citations
- Adaptive assessment algorithms
- Membership-gated content
- Completion rate analysis
- Dual-language platform support
- Custom player interface
- Weekly content sync
- Priority support
Enterprise
Unlimited learning platform with custom AI tuning and enterprise-grade infrastructure.
- Up to 25 training modules
- Unlimited video integration
- Custom curriculum AI training
- Comprehensive assessment suite
- SSO integration (OAuth, SAML)
- Cohort performance analysis
- 40+ language support
- Complete CSS customization
- White-label solutions
- Daily content sync
- Dedicated learning architect
- 24/7 technical support
- 99.9% uptime SLA