What we do — in one page
Three AI assistants, one simple goal: help your website visitors, help your employees, and help your learners. Works for most organisations because nearly everyone has a website, a team, and training to deliver.
1) Customer Engagement (website)
Your 24/7 website assistant. Answers from your pages and PDFs (with citations), captures leads, and guides visitors to the next step — without going off‑script.
- Content‑only mode: uses just your approved content; inserts disclaimers when needed.
- Guided journeys: triage questions → right page/form/booking in 2–3 clicks.
- Lead capture: name/email/intent → pushes to your CRM or forms.
- Multilingual (40+ languages) and WCAG‑friendly UI.
- Analytics: top questions, drop‑offs, and page coverage gaps.
2) Staff Knowledge Hub (employees)
Instant answers for policies, procedures and product how‑tos — with citations so people can trust it.
- Search across Word/PDF/SharePoint; answers link to the source.
- Role‑aware results for teams/departments; export snippets to email.
- UK‑hosted by default; access controls and retention windows.
3) Learning Platform (training)
Short modules with AI tutoring and assessments to speed up onboarding and compliance refreshers.
- Ask‑the‑Instructor with sources and explanations.
- Quizzes, completion tracking and cohort insights for managers.
- Embed your videos; SSO available.
As of 09/08/2025. Enterprise options available.
Deep dive: Website Assistant
UK’s leading, GDPR‑first website assistant — designed to convert more of your existing traffic without adding headcount.
Why choose Thinking Forword?
- Built for UK — UK‑hosted by default; data stays in the UK unless you choose otherwise.
- No hidden risk — no persistent chat storage unless you opt in; clear consent options.
- Sector‑tailored — trained on your policies, workflows and language.
- Complete suite — website engagement, staff knowledge and learning in one platform.
- Proven impact — cuts repetitive queries, lifts morale, focuses teams on higher‑value work.
- Future‑ready — 40+ languages, accessibility features, scales from one user to enterprise.
Website Assistant — tiers at a glance
Professional
- £59/month • £199 setup
- Up to 10 pages indexed
- GPT‑4 powered responses
- UK data hosting • monthly content sync
- Session memory • basic customisation • email support
Business (Most popular)
- £129/month • £399 setup
- Up to 30 pages indexed • advanced conversation flows
- Sector‑specific training • multilingual (5 languages)
- Weekly content sync • custom branding & themes
- Advanced analytics • priority support • WCAG features
Enterprise
- £279/month • £719 setup
- Up to 100 pages indexed • custom model training
- Real‑time content streaming • 40+ languages
- Daily content sync • white‑label • API integrations
- Advanced reporting • dedicated manager • 99.9% SLA
Custom Enterprise Solution
- £699/month • £3,600 implementation
- Unlimited pages on one site • custom model fine‑tuning
- Multi‑brand configs • priority inference • real‑time sync
- 24/7 security monitoring • CSM • quarterly reviews
How this helps (any sector)
Faster answers
- Typical 5–10 hours saved per person each week.
- Fewer basic calls and emails; quicker resolutions.
- Answers are consistent and in plain English.
Less risk
- Only uses your approved content (or we switch to human).
- Audit trails and optional redaction for sensitive data.
- WCAG‑friendly; UK data hosting by default.
Plays nicely
- Drop‑in for WordPress, Webflow and most sites.
- Full‑screen mobile mode for focused replies; large touch targets and Dark Mode support.
- Simple analytics to see what people ask.
Getting started is simple
1) Quick call
15 minutes to confirm your goals and the assistant you want to start with.
2) Content connect
Point us at your site/Docs/Word/PDFs. We only use what you approve.
3) Go live
Add one line of code to your site (or we do it for you) and review early wins.
Talk to a human
Tell us your sector, website and goals. We’ll recommend the quickest win.
Add it to your site
We’ll send a one‑line snippet and a short guide for WordPress/Webflow. Optional install support included in setup.
Contact a member of the team
We reply quickly on weekdays.
Prefer a shared inbox? info@thinkingforword.com